Privacy Policy

At MA e-MALL, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make online purchases, or interact with our services.

By using our website or making a purchase, you agree to the practices described in this Privacy Policy. Please read it carefully.

1. Information We Collect

When you visit our website and place an order, we may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit card details, debit card details, or other payment method details (collected securely via third-party payment processors).
Order Information: Products purchased, order history, preferences, and any communication related to your order.
Technical Data: IP address, browser type, device type, browsing behavior on our website, cookies, and other usage data.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Processing Orders: To fulfill your orders, including shipping, delivery, and payment processing.
Customer Support: To provide customer service, answer queries, and resolve any issues related to your orders.
Marketing and Communications: To send promotional emails, special offers, or updates about our store (you can opt-out at any time).
Improve User Experience: To improve our website and services based on customer feedback and usage patterns.
Security and Fraud Prevention: To monitor and protect against fraudulent activities and ensure the security of our website and transactions.

3. Payment Processing

We use trusted third-party payment processors (such as Stripe/PayPal, convenience store payment) to handle payments securely. These payment processors may collect and store your payment information directly. We do not store sensitive payment details such as credit card numbers on our servers.

For more information about how your payment information is handled, please review the payment processor's privacy policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how our site is used. Cookies help us remember your preferences, analyze traffic, and personalize your experience.

You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

5. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including encryption for transactions and secure servers. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, such as:

Payment processors
Shipping and delivery services
Marketing and email communication services

These service providers are obligated to keep your information confidential and only use it for the purpose of assisting us.

We may also disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.

7. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.
Update: Correct or update your personal information if it’s inaccurate or incomplete.
Delete: Request that we delete your personal information (subject to legal or contractual obligations).
Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the emails or contacting us directly.

To exercise any of these rights, please contact us at info@mae-mall.com.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before submitting any personal information.

9. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please check this page periodically for updates.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

MA e-MALL
Email: info@mae-mall.com

Phone: +8190-5026-7663

Address: 〒： 180-0014 Tokyo To Musashino City Sekimae 2-2-2 Corp Hinoki